SHIPPING INFO
The products purchased shall be delivered to the address indicated by the Customer in the Checkouts, section "Information - Shipping address", through couriers selected by Martina Vidal. The delivery costs remain at the Customer’s charge and will be indicated separately in the Checkouts, section "Cart".
The final price contained in the Checkouts shall include the ordinary shipping costs as well as the extraordinary ones that may change according to the kind of delivery, quantity of the products to be delivered, their volume, weight, and their destination. With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports. Martina Vidal is not responsible for any delays due to customs operations and checks, or to force majeure events beyond the control of Martina Vidal.
With the payment, the Customer automatically accepts the Order sent to Martina Vidal.
Delivery Time: deliveries shall be made within 3/5 working days of the date of the Order in Europe (save in case of force majeure or unpredictable events), within about 7 days for extra UE.
For custom made products please contact us via email info@martinavidal.com for lead time and delivery. Usually Custom Order, Bespoke Collection, or new production will be ready in 2/4 weeks from Order date.
At the time of delivery, the Client shall be required to check:
- that the number of packages delivered corresponds to the number shown on the delivery note
- that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping)
At delivery the signature of the Customer is necessary ( “Proof of Delivery”). Deliveries to post office boxes are not possible. If at delivery of the products there are evident signs of tampering or alterations of the package/box, the Customer shall communicate it at the moment of delivery signing the appropriate Proof of Delivery document provided by the courier. If the problem is not communicated as indicated above, the Customer cannot retaliate against the Seller that shall not be held responsible for the non communication through signature with reserve.
RETURN OF THE PRODUCTS
The products shall be returned undamaged and properly packed, preferably in their original packaging, including any accessories. Martina Vidal ("Seller") has the right to refuse the return or not to refund in full the amounts paid for the purchase, for those products without the relative original label or packaging, or whose essential and qualitative characteristics have been altered, or that have been damaged. In this regard, the Seller reserves the right to check the returned products in order to verify any defect or non conformity and, in case said defect or non-conformity does not exist the Seller can in turn return the products to the Customer.
Legal Guarantee and Right of Withdrawal shall not apply for all those products repaired, changed, or somehow altered by the Customer.
Legal Guarantee shall not apply also in case of any defect caused accidentally or by responsibilities of the Customer, that is, any use of the product not in compliance with its intended use and/or with the provisions of the technical documentation supplied with the product, if available, or with the provisions of the use instructions relative to the same.
